Conversation Designer Certification Bundle

Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, and long-tail design. Principles in this course can be applied to every conversational interface.

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Perfect if you…already work with chatbots or voice assistants want to get started in the booming field of conversation design have a background in user experience design, customer service, content management, marketing, product design, or writing

Might not be right if you…are primarily interested in the technical workings of an AI assistant, or are a researcher in the field of AI are looking for a course on how to use a specific conversational AI tool are a manager looking to develop an overarching conversational AI strategy

The role of the Conversation designerConversation Designers focus on human-centricity, sample dialogue, flowchart design, user testing, and hand-overs. The Conversation Designer maps the flow of the conversation and turns knowledge into a human-centric conversational flow. They make sure that people feel understood and have a good experience with the chatbot or voice assistant.

What you will learn:

  • Conversation Design Workflow

  • User Needs & Bot Needs Canvassing

  • Sample Dialogue

  • Flowcharting and hand-overs

  • Wizard of Oz Testing

  • Writing Fundamentals