Join us and global executives as we return for our 6th World Chatbots and Voice Summit in Berlin, Germany, on May 16th and 17th. This edition will focus on a dynamic landscape that's shaping the future of digital interactions, NLP capabilities, Voice User Interfaces, conversational design, Large Language Models, AI regulations, security considerations, advanced data analytics, and quality assurance to ensure seamless and reliable AI-driven conversations.

The summit will bring together Chatbot Developers, AI and NLP Experts, Customer Experience Managers, Digital Marketers, Product Owners, Data Scientists, Business Executives, Entrepreneurs, and other industry experts to discuss solutions to achieve a high-performing agile chatbot and voice ecosystem. Leading professionals from global brands will be in attendance to share their practical case studies on the latest trends in Conversational AI.

This is an invaluable 2-day opportunity to network with industry leaders and discuss all of the latest AI technologies improving customer experience and create solutions to drive your business forward.

The Enterprise Generative AI Summit West (May 21-22, 2024, Silicon Valley, CA) is the premier conference on the West Coast for AI practitioners, data scientists and business leaders looking to adopt Generative AI capabilities within organizations. The conference is split into two tracks: data science and business-level decision-making, to take advantage of technical and senior management expertise.

Enterprise Generative AI Summit West brings together enterprise-level industry leaders with AI/ML practitioners in a unique and meaningful forum of ideas with multi-industry experience. Our network is uniquely positioned to inform on use cases, curate ideas for Generative AI techniques and plan for the infrastructural demands of these advanced systems.

With individuals predominantly in finance, medical research/drug discovery, pharmaceuticals, manufacturing, retail/consumer, transport, and communications, we have a wide range of AI experts to connect, network and learn from.’

We have a dedicated track for the most pressing data science issues – discussing AI infrastructure across departments – from managing complex data operations to technical deep dives into reducing token amounts to create efficiency gains. Furthermore, learn from AI model builders how they create robust systems for data compliance, manage model garden offerings and differentiate between proprietary/private and public data sources while considering weights and biases.

Learn about Generative AI use case product offerings and get a handle on total cost of ownership considerations. Our headline sessions focus on understanding the core business needs and use cases for on-premise and cloud infrastructure, Generative AI return-on-investment (ROI) and presenting use cases for Generative AI cross-department pollination of systems and capabilities. Automating current practices, implementing LLMs, benchmarking AI product progression, and advancing customer service optimizations. Along with discovering possibilities for the next wave of Generative AI applications and the need for greater system interfacing.

Elevate Your CX Strategy at the World's #1 Customer Contact Event Series

Join world-class customer contact and CX leaders at the must-attend global event, Customer Contact Week (CCW) 2024. Get ready to elevate your customer strategy with cutting-edge content, expert insights, and innovative solutions.

Over 25 Years of Connecting CX Industry Leaders

Customer Contact Week is a premier platform for groundbreaking solutions, innovative ideas, and best practices essential for contact center and CX executives.

The CCW Expo is Your Gateway to Customer Contact Innovation

Immerse yourself in cutting-edge customer contact strategies, forge meaningful connections with top industry professionals, and embark on a journey to discover the future of customer experience. Don't wait! Register now and prepare to be inspired by the unparalleled opportunities at the world's largest customer contact expo.

The world’s most loved Conversational AI Conference is back!

We’re putting on 3 whole days of advanced level practitioner-focussed content from the leading experts in our industry while providing plenty of opportunities to build your network.

We’ve got an incredible new venue, AN EXTRA DAY, A WHOLE second stage DEDICATED TO developers and a brand new AWARDS CEREMONY celebrating the best of the Conversational AI community.

YOU WON’T WANT TO MISS IT!

ACM CUI 2024 will be held in Luxembourg City, Luxembourg, from 8th–10th July 2024.

The central theme of this year's conference is "Trustworthy Conversational Agents". It focuses on the crucial role that conversational agents (CAs) play in building trust between humans and machines. As CAs become increasingly prevalent, especially with the developments around large language models together with the aftermath of COVID-19 misinformation, ensuring that they are trustworthy, reliable, and ethical in our daily lives is essential.

CUI 2024 aims to inspire and promote innovative research and development in the area of trustworthy conversational agents, facilitating the creation of conversational agents that are more human-like, intelligent, and trustworthy. The conference further looks to bring together researchers, practitioners and industry experts to share their knowledge, ideas and experiences in designing, developing, and evaluating trustworthy conversational agents.

Relevant topics

Topics relevant to the conference include, but are not limited to:

• Natural language processing and understanding for CAs

• Designing conversational agents with ethical and privacy considerations

• Context-aware dialogue management for CAs

• Multimodal interaction design and user experience for CAs

• Personalization and user modelling for CAs

• Conversational agent evaluation metrics and methodologies

• Innovative use cases and applications of trustworthy CAs

• Human-AI collaboration and co-creation for CAs

• We welcome any contributions to conversational interfaces, looking at the more difficult issues of equity, trustworthiness, and harm. These topics are timely as it is clear that the issues of trustworthy conversational agents are not diminishing post-COVID and with the widely available large language models.

Welcome to the most anticipated event of the year, where the worlds of technology and customer experience converge - the Conversational AI & Customer Experience Summit! Set against the vibrant backdrop of Jakarta, Indonesia, our event promises to be a dynamic and enlightening gathering for professionals, innovators, and thought leaders from across the globe.

In an era where customer expectations are evolving rapidly, and businesses strive to stay ahead of the curve, conversational AI has emerged as a transformative force. Our summit is designed to explore the incredible potential of this technology in reshaping the customer experience landscape.

Join us as we embark on a journey into the future of customer engagement, where artificial intelligence and natural language processing are unlocking new dimensions of customer interaction. Discover the latest trends, breakthroughs, and best practices that are driving the evolution of customer service, sales, and marketing.

Over the course of our event, you'll have the opportunity to engage with leading experts, gain valuable insights, and network with peers who are at the forefront of this exciting revolution. Whether you're a seasoned industry veteran or just starting to explore the world of conversational AI, this summit offers something for everyone.

Save the date, and get ready to join us in Jakarta for an event that promises to be both informative and inspiring. Welcome to the Conversational AI & Customer Experience Summit!

BRINGING TOGETHER THE CONTINENT’S BRIGHTEST AND MOST PROGRESSIVE MINDS IN CUSTOMER MANAGEMENT UNDER ONE ROOF

The future of customer engagement is here! In October 2024, the Customer Contact Week Europe Summit returns. #CCWEurope is not just an event, it’s orchestrating a movement. Designed as a fully immersive learning experience to propel your business forward and build a collaborative community where relationships flourish, and industry peers meet to learn, strategise and benchmark on the journey to customer excellence.

In a rapidly evolving customer care landscape, the Summit cultivates an environment where your challenges aren’t just heard, they’re valued. Our speaker faculty of 100+ industry experts will showcase case studies and unveil solutions in areas including AI, customer loyalty and retention, seamless service, proactive and personalised CX, unified customer data and much more.

Join Europe’s customer management disruptors and pioneers as we shape the future of the industry.

The Disrupt-a-Thon

Tackle some of the industry’s most pressing CX challenges. Through design thinking and teamwork, engage in deep dive collaborative exercises, to discover innovative new approaches.

The Start-Up Forum

Cut through the unique customer challenges of a scaling business and see what the contact centre of the future could look like in the expo hall.

The Awards Ceremony

Celebrate excellence with us at the A’DAM Tower, as we award the best and brightest from the Disrupt-a-Thon in a night of celebration and networking with industry leaders and influencers.

The ‘What Went Wrong?’ Stream

Join us for some candid conversations to empower you with the knowledge of the considerations, pitfalls and roadblocks to consider on your journey – and how to overcome them

We’re not just on the cusp of something extraordinary, we’re in it.

The AI industry is standing on the brink of a seismic shift that threatens to shake the very foundation of our technological existence. Generative AI has unlocked the doors to an infinite realm of possibilities, giving machines the power to create, innovate and mimic human behaviour with startling accuracy.

However, the industry’s rapid development has led to a growing concern among experts. Thousands of the leading minds in AI have signed a call to pause all giant AI experiments until we can fully comprehend the potential risks and consequences. The future of AI is promising, but the stakes have never been higher. It’s imperative that we tread cautiously and with wisdom, for the path we choose today will shape the very course of our technological evolution tomorrow.

The industry is talking.

And at the epicentre of this huge global AI transformation is World Summit AI. Since launching in 2017, World Summit AI has been the most important summit on the planet for the development of strategies on AI and spotlighting the worldwide applications, risks, benefits and opportunities. Staging world leaders, pioneers and change makers, WSAI is the only AI summit in the world that matters.