AI Trainer Certification Bundle

Learn from the Conversation Design Institute how to turn data into understanding. In this course, you will focus on how to train language models, implement dialogues, and continuously improve the performance of AI assistants.

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Perfect if you...are a certified conversation designer that wants to learn more about developing the cognitive abilities of an AI assistant have a background in customer service, and enjoy the combination of tooling and helping people would enjoy being the bridge between engineers and conversation designers have an interest in data science have a background in linguistics

Might not be right if you…are a creative person more interested in writing dialogue are an AI engineer or researcher who is interested in the deeper workings of NLU models, as this role is more about improving an assistant’s cognition to boost business performance are looking for a course on how to use a specific conversational AI technology

The role of the AI TrainerThe AI Trainer turns data into understanding. You take human-centric designs from your team members and implement them in the Assistant. During implementation, you add training phrases to help the Assistant understand people and serve the right dialogue or action. Once the dialogues are live, you analyse data and continuously improve the Assistant’s cognition. And, you will identify new intents that people will expect the Assistant to address.

What you will learn:

  • Conversation Design Workflow

  • Principles of natural language understanding

  • Entity extraction

  • Intent scoping

  • Understanding analytics

  • Improving cognition by testing

  • Technical metrics like accuracy and precision

  • Business metrics like containment and CSAT