Beers & Bots

7 years in Conversational AI: 7 lessons learned

JAN 26, 2023

Sonia Talati

GoDaddy

Sonia Talati works for GoDaddy as Senior Manager Conversation Design. She is a true “Conversational AI veteran”, so tune in for an hour filled with knowledge and great stories!

“Digital-first evangelist, modernizing the world through forward-thinking solutions. Proven track record in building conversational Al applications, such as proprietory chatbots, Google Assistant actions, IBM Watson Assistant, and Alexa

Skills, including the first-ever, HIPAA-compliant Alexa Skill. Journalist turned digital marketing communications pro turned conversational Al advocate with experience in growing business revenue through enhanced user experiences, boosted brand visibility, smarter digital marketing strategies, bolstered content creation, and more effective communication plans. Led 10 new digital product initiatives and go-to-market strategies.”

• The live interview, done by Barend Jungerius, will be viewable on LinkedIn, Youtube and Facebook!

How Digital Humans Change Conversations From Effective to Affective

APR 21, 2022

Guido de Jong

Virtually Human

Avatars are an important part of the metaverse and by using a digital human, companies can already start experimenting with the impact this has on the customer experience. All the insights that this provides are valuable input in case a company really takes the step to the metaverse.

But also outside the metaverse, using a digital human for customer service has some clear advantages and the potential use cases are countless. Examples are (mental) healthcare, hospitality, aviation (digital humans helping at the airport), banking and insurance. Celebrities are showing an interest a digital version of themselves.

In this session, Barend Jungerius had a chat with Guido Jongen, founder of Virtually Human, about all aspects of this exciting new technology.
• The interview is viewable on LinkedIn, Youtube and Facebook.

Design Sophisticated Conversational Experiences More Efficiently At Scale

WED, MAR 23 AT 8:30 PM CET

Maaike Coppens & Candice Almeida

OpenDialog

With the OpenDialog next-gen conversational AI platform you can design, prototype and deploy flexible, multi-functional chatbots which lead to a more enjoyable and engaging experience for the end-user. OpenDialog's unique model and conversation engine enables you to build complex conversations with low to medium effort, faster and at scale.

To find out more about the OpenDialog Way visit OpenDialog.ai.

• The interview will be viewable on LinkedIn, Facebook & YouTube.

How To Design Convincing Conversational Experiences

TUE, DEC 7 AT 8:30 PM CET

Sascha Wolter

DB Systel GmbH

Sascha Wolter is a professional developer and user experience enthusiast. His true passion is to improve the human-computer interaction: He loves to build conversational and multimodal experiences with text (chatbots) and voice (aka Alexa). He works as a consultant, trainer, lecturer, speaker, and author. He published numerous books and video trainings, for instance a Conversation Design course at the Cognigy Academy and a Conversational AI training for LinkedIn Learning.

He is Chief Advisor (UX/Conversational AI) at DB Systel (Deutsche Bahn) and board member of the Usability & User Experience working group at the federal association BITKOM. Prior to that he worked as Senior UX Consultant and Principal Technology Evangelist at Cognigy, as Senior Technology Evangelist for Alexa at Amazon, as Senior Developer Evangelist at Deutsche Telekom (e.g. Smart Home), and as freelancer.He is Chief Advisor (UX/Conversational AI) at DB Systel (Deutsche Bahn) and board member of the Usability & User Experience working group at the federal association BITKOM. Prior to that he worked as Senior UX Consultant and Principal Technology Evangelist at Cognigy, as Senior Technology Evangelist for Alexa at Amazon, as Senior Developer Evangelist at Deutsche Telekom (e.g. Smart Home), and as freelancer.

• The interview will be viewable on LinkedIn and Facebook.

Rasa: Open Source Conversational AI

WED, NOV 3 AT 8:30 PM CET

Vincent Warmerdam

RASA

Vincent: “Think elastic search, but for conversations. I am helping out the research and developer advocacy teams at Rasa. This means you can AskMeAnything[tm] related to NLP and virtual assistants.”

Rasa is the leading conversational AI platform, enabling enterprises to build a next-level customer experience. Rasa’s platform was built to create enterprise-grade virtual assistants, allowing personalized conversations with customers - at scale. Rasa’s conversational AI platform allows companies to build better customer experiences by lowering costs through automation, improving customer satisfaction, and providing a scalable way to gather customer intelligence. Rasa’s platform is powered by Rasa Open Source, which has seen more than 10 million downloads since launch, and is supported by a friendly, fast-growing community learning from each other and working together to make better text- and voice-based AI assistants.

Rasa runs in production everywhere from startups to Fortune 500s, and provides the data privacy, security, and scalability needed by enterprises of every size. Rasa is privately held, with funding from Accel, Andreessen Horowitz, Basis Set Ventures, and others. Individual investors include Daniel Dines, founder and CEO of UIPath, Ross Mason, founder of Mulesoft, and Greg Brockman, co-founder and CTO of OpenAI. Rasa was founded in 2016 and has offices in San Francisco, Berlin, and Edinburgh, in addition to remote employees based around the globe.

• The interview will be viewable on LinkedIn and Facebook.

Winning Skillsets for Conversational AI

Recorded on: THU, OCT 14 AT 8:30 PM CET

Hans van Dam

Conversation Design Institute

[Take 2 because we had a technical glitch the last time]

Hans van Dam, CEO & founder of the Conversation Design Institute, will join this Botrepreneurs broadcast to discuss what it takes to develop winning skillsets for Conversational AI.

• The interview will be viewable on LinkedIn.
• Conversational Design Institute discount code: 25pctOff
• "If at first you don't succeed, dust yourself off and try again"

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